Intuit designed its QuickBooks financial management software line to meet every business at its point of need, from the smallest sole proprietorship to global enterprise operations. But even the most streamlined version of QuickBooks is full of rich features.
With so many functions, features, add -ons, and integrations, users must have a way to find fast, reliable, accurate support when needed.
Fourlane created this comprehensive guide to getting help with QuickBooks so you can navigate the different support options, including manuals, chat, phone support, and more.
QuickBooks Support for Online EditionsIntuit makes multiple versions of QuickBooks and provides different direct support options for general QuickBooks questions and more advanced or version-specific questions. Let’s start by looking at Intuit’s QuickBooks support for QuickBooks Online.
Intuit’s QuickBooks Online Phone SupportIntuit’s phone number for general QuickBooks help is 1-800-446-8848. Their support team is available Monday to Friday, 6:00 AM to 6:00 PM Pacific Time. For QuickBooks Online Advanced, phone support is available 24/7.
Online Chat SupportYou can open your version of QuickBooks and select “QuickBooks Help,” and then:
Select Contact Us.
Give a brief description of your issue.
Select Continue.
Sign in to your Intuit account.
Select Continue.
Choose Chat support.
Community Forums
You can get 24/7 help with QuickBooks through Intuit’s QuickBooks Community forum. Post your questions to other QuickBooks users in the official forum, organized by topic with search and notifications.
In addition to Intuit’s Community Forum, you may also see references to Intuit’s Knowledge Base and Help Center. Each resource is part of Intuit’s main Learn and Support page, where you can search for specific topics, videos, articles, and community support.
User Manuals and DocumentationIntuit provides several training resources to help familiarize you with QuickBooks.
QuickBooks Online User GuideIntuit provides a PDF to help users get started with QuickBooks Online.
QuickBooks Video TutorialsYou can find a series of “getting started” videos to help familiarize beginning users with QuickBooks.
QuickBooks Enterprise SupportIntuit provides support that is unique to the QuickBooks Enterprise line.
Dedicated QuickBooks Enterprise Support LineQuickBooks Enterprise comes with 24/7 phone support at 1-866-935-7237. For more tailored support, contact Fourlane today.
For live support:
Sign in to your Intuit account.
Request for a call or chat.Intuit will contact you (call back).
If you choose Enterprise Live Chat Support, do the following:
Start from the Enterprise Help menu.
Select Message Us (chat).
Start a conversation online with a QuickBooks expert.
Customized Solutions for Enterprise Users
QuickBooks Enterprise users enjoy 24/7 premium support and on-demand training with QuickBooks Priority Circle. Enterprise users can get individualized support for Advanced Reporting and Data Analytics features, extensive online training at their own pace, live chat, and phone.
Access to reliable support, whether through technical assistance, customer service, training, or data services, is essential for maximizing the benefits of this software. By utilizing the various support options available and following best practices, businesses can ensure they are using QuickBooks Premier to its full potential, thereby enhancing their operational efficiency and overall success.