Can a client feedback form prove helpful for your website?

Often businesses build good bonds with many of their customers. But at times, some of the clients stop doing deals with the businesses and go somewhere else; leaving the businesses wondering what went wrong? If clients stop doing business with a particular firm and switches to a new firm, it is obvious that they are either displeased with the services or products offered by the old firm or the new firm is offering them something better. Whatever be the cause, it is very important for the firms to collect feedback from the customers, so that they can retain them and continue growing. This is where a well-designed HTML feedback form proves to be of great help for a website or a business.
It has been noticed that about almost 95% of the clients stop doing business with a firm if they are dissatisfied because of anything, and switch over to another firm without even complaining or disclosing what displeased them. However, this is not healthy for any business. If a business keeps on losing clients and don’t even try to gather information or feedback from the clients through a client feedback form, to know about the root cause of their dissatisfaction, it can never grow and be successful.
One of the best ways to ensure that the clients are happy with the services and products offered by a particular business is to gather feedback from them. This can be done easily with the help of feedback forms . However, all the feedback forms may not prove useful for every business. Hence, while selecting one for your business, make sure it has all the features required to fulfill your business needs and collects all the useful information from your clients efficiently, so that you can deliver complete customer satisfaction.
While getting your client feedback form designed, ensure that you do not make it too complicated and time consuming. Add minimum questions to your forms, but make sure that they are efficient enough to gather maximum information from your clients. One thing that you can do to make the form filling process easy for your customers is keep more number of close ended question and very few open ended question. You can also ask your clients to give ratings to your services or products or ask them to mark out the most suitable option as an answer to a given question.
Collecting feedback from the clients is a process to gather information, which will help you to keep them happy. Therefore, ensure that the feedback collection process itself does not irritate or displease them.