Has good customer service ever destroyed a company?

Customer service — both good and bad — has an impact on businesses. Good customer service has a positive effect on the business bottom line. Whereas, bad customer service drives customer and employees away, affects brand reputation and takes away the trust. It can have a serious negative impact on your business. It will hurt your business.

So what is good customer service and how does it influence your business?Customers purchase more from brands that offer excellent customer service. Customer service is the number one factor that affects customer’s trust in your brand. However, customers tend to stop buying after even one negative customer experience.

Customer service interaction also matter a great deal. For example, companies providing inbound call centre services and call centre outsourcing services go through a huge call volume. These calls are from customers seeking resolution to their problems. Hundreds of queries and complaints are handled by each agent. It is a challenge to maintain composure and exercise patience in every call. They are facing customers of all kinds on a daily basis. And more often than not, customers who call in with an issue are already upset. Agents are well-trained and skilled in handling these situations in the most favourable way. These agents are the voice of the brand. The interaction is a huge influencer in the customer experience. And hence it is important for the agent to resolve issues swiftly and accurately, every time, to the satisfaction of the customers.

Today’s customers are also influenced greatly by the social media. They like to be associated with a brand that has a significant presence in the social media. They are also greatly influenced by online brand reviews. They buying decisions are largely based on reviews they find online. Online communities, forums, discussion boards can be leveraged to the advantage of businesses. Expect both positive and negative reviews to be posted. However, it is important to respond to all kinds of reviews. You can use a negative review to your advantage, by responding tactfully and with care.

Good customer service will stick in their minds. It has a long lasting impact. Studies show that customers seek out good vendors even two or three years after a good experience. And correspondingly, they remember a bad experience sticks on even after two or three years.
So what we need to understand is that customer experiences matter and good customer service goes a long way in creating positive customer experiences. Customer experiences are impactful and can change the course of the business. It is important for companies to focus on the customer service strategy and tailor it to ensure a positive influence. Phykon is always for you regarding call centre outsourcing services and inbound call centre services.For more information visit www.phykon.com or visit https://phykon.com/sydney/inbound-call-center-services-sydney.html