CHATBOT TRAITS: ALL THAT A BOT NEEDS TO PROVIDE AN EXCEPTIONAL SUPPORT

Artificial intelligence (AI) has taken the entire world by storm. It has entirely transformed the digital era. All the digital channels being used by the various industries are being redefined by the use of AI specifically with the most amazing invention- chatbot.

Today, chatbots are everywhere. They are helping people find nearby restaurants, fix meetings, find things and so on. They are further helping businesses, no matter big or small, to ease up several procedures.

However, for a chatbot to be beneficial for a business, it needs to have a set of certain traits. Read on to know what all a highly efficacious chatbot consists of.

It is always in a learning phase:

One of the most important traits of a highly efficacious chatbot is the knowledge about brand-specific or industry-specific terms. It is well-trained and pre-configured to resolve common customer requests of the industry it has been designed for. Moreover, it is adaptable to new changes in the technology and open to whatever new knowledge is to be fed to it.

Provides short and straight interactions:

Firstly the users today, have short attention spans. Secondly, they are supposed to be using chatbots through their mobiles. This poses a challenge of short attention spans and very little screen space for the chatbots. Now, an efficient chatbot is easily capable of overcoming both these hurdles by providing short and straight interactions.

How are such interactions provided?

Well, just like the way we do- By breaking down the messages into multiple texts so as to give a human touch.

It is capable of providing human-like responses:

No matter whether the chatbot is rule-based or an intelligent AI bot, if it cannot provide human-like responses, it’s futile.

Wondering what all the humanitarian responses contain? Well, they are more than responses. They are more of suggestions that lend a human touch to the interaction. The basic idea is to make the customers feel that they are interacting with a real human and not a chatbot!

The chatbot is effortless to be used:

Now the question is- what makes a chatbot effortless to use?

Well, it’s the simple interface and easy to use features that make it easy to use the chatbot. Text-driven chatbots, with images and widgets, that bring a hybrid experience of messaging and GUI (Graphic User Interface) are the best ones to benefit your business.

It possesses advanced conversational capabilities:

The best chatbots possess advanced conversational capabilities. They are capable of proactively seeking out information so as to provide a soul-satisfying customer experience.

The chatbots further have specific natural language processing (NLP) capabilities so as to understand the context of a conversation in multiple languages.

Chatbots have an immense potential for boosting a business’s success provide, they do not miss out on any of these traits!

Source : https://www.livechatagent.com/traits-efficient-chatbot/

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