Performance improvement in healthcare

Participants will be able to use these methods to not only comply with the accreditation requirements but also to enhance the goal of "first do no harm." Examples from health care industry are covered along with guidance on which methods are much more productive and proactive at the same time Special attention is paid to improving performance in pre-visit scheduling, minimizing the door-to-doctor time when patient arrives, treatment efficiency, and post visit follow up.

Why should you attend: Too often hospitals select improvement methodologies and strategies without fully defining the problems they are trying to resolve? There are four things hospitals should know: the rate of organization variability, the rate of waste, and the types of defects in the system and the rate of process variability. Less than 10 percent of health care organizations know where they stand in all four areas. The high performers manage to achieve all.

If an organization is clear on what it wants to accomplish, it makes it easier to determine how to get there. Hospital leaders must set a clear vision for what the organization needs to accomplish. Specific goals, such as eliminating the occurrence of central line bloodstream infections, ventilator-associated pneumonia, and the number of re-admissions should be set, along with establishing a framework for change. For an organization to go the extra performance improvement in healthcare to improve the health and wellbeing of their workforce, they may be required to enable employees to work different or reduced hours. lf an employee is suffering from a serious health condition it will be worthwhile having a meeting with them to discuss any potential improvements that may have to be made in the workplace. Employees will also benefit from being offered stress management and mental health support services as this will encourage them to share grievances that they might have against employers or colleagues.

It is important that employers understand the financial benefits of investing in occupational health services as long-term employee absence through sickness can cost a business significantly in relation to productivity and performance. Some workers may not appreciate their employers intervening in personal issues such as their physical and mental health but it is vital that there are services on offer which workers are fully aware of. lf an organization fails to provide health and wellbeing support services, employees may feel the need to return to work when they have not fully recovered and this will seriously damage their individual performance levels.

Having a system in place for recording sickness absence will assist businesses in monitoring why and when staff members are sick which can then enable them to help workers return and stay in work. Smaller organizations might not feel that they have the necessary resources to deal with employee health issues but offering more than basic health care provision can go a long way to improving worker performance. Performance improvement in healthcare consulting professionals can help businesses enhance how they operate by analyzing their processes to examine how effectively and efficiently employees are utilized. Businesses that are concerned about the performance of their employees should contact these management consultants as they will have the expertise to enhance productivity and reduce costs.